Department of Justice Canada Legal Services Client Feedback Survey: Survey Results – Cycle IV (2020-2022) – Table of Contents

• Previous Page
• Next Page

Table of Contents

• Executive Summary
• Section 1 – Overview of the Survey
• Section 2 – Survey Results
  • 2.1 Survey Response
  • 2.2 Understanding Performance Results
  • 2.3 Overall Results
  • 2.4 Knowledge of Service Standards
  • 2.5 Legal Advisory Services
    • 2.5.1 Accessibility/Responsiveness of Legal Advisory Services
    • 2.5.2 Legal Risk Management of Legal Advisory Services
    • 2.5.3 Timeliness of Legal Advisory Services
    • 2.5.4 Usefulness of Legal Advisory Services
    • 2.5.5 Service Standards – Importance
    • 2.5.6 Comments on Legal Advisory Services Provided
  • 2.6 Litigation Services
    • 2.6.1 Accessibility/Responsiveness of Litigation Services
    • 2.6.2 Legal Risk Management of Litigation Services
    • 2.6.3 Timeliness of Litigation Services
    • 2.6.4 Usefulness of Litigation Services
    • 2.6.5 Service Standards – Importance
    • 2.6.6 Comments on Litigation Services Provided
  • 2.7 Legislative Drafting Services
    • 2.7.1 Accessibility/Responsiveness of Legislative Drafting Services
    • 2.7.2 Legal Risk Management of Legislative Drafting Services
    • 2.7.3 Timeliness of Legislative Drafting Services
    • 2.7.4 Usefulness of Legislative Drafting Services
    • 2.7.5 Service Standards – Importance
    • 2.7.6 Comments on Legislative Drafting Services Provided
  • 2.8 Regulatory Drafting Services
    • 2.8.1 Accessibility/Responsiveness of Regulatory Drafting Services
    • 2.8.2 Legal Risk Management of Regulatory Drafting Services
    • 2.8.3 Timeliness of Regulatory Drafting Services
    • 2.8.4 Usefulness of Regulatory Drafting Services
    • 2.8.5 Service Standards – Importance
    • 2.8.6 Comments on Regulatory Drafting Services Provided
• Conclusion
• Annex A – Methodology
• Annex B – Comparison of Current and Past Survey Results
• Annex C – Composite Ratings by Service Dimension and Service Type
• Annex D – Results by Importance of Service Standards
• Annex E – Response Rates and Service Users by Department/Agency
• Annex F – Profile of Service Users
• Annex G – Distribution of Service Users by Service Provider and Type
• Annex H – Service Standards for the Provision of Legal Services in Government

• Previous Page
• Next Page