Aboriginal Courtwork Program, Summative Evaluation

3. FINDINGS


3. FINDINGS

This chapter presents the findings of the evaluation regarding the relevance of the ACW Program, the services provided by Aboriginal courtworkers, the achievement of Program objectives, the impact on Aboriginal accused and the justice system, communities and other justice initiatives, the level of tripartite collaboration, factors affecting program success, and the opportunities for improvement.

3.1. Relevance of the ACW Program

3.1.1. Need for the Program

All stakeholder groups recognize a major need for the ACW Program.

When key stakeholders were asked to rate the need for the Program on a scale of 1 to 5, where 1 is no need at all and 5 is a major need, the average rating ranged from 4.6 among justice officials to 4.9 among representatives of community justice initiatives and other community stakeholders, courtworkers, representatives from SDAs, and provincial/territorial partners.

How much of a need is there for the ACW Program?

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On a scale of 1 to 5, where 1 is no need and 5 is a major need

Key factors that contribute to the need for the Program include:

Over-representation of Aboriginal people in the criminal justice system

The estimated incarceration rate for Aboriginal people in Canada is 1,024 per 100,000 adults as compared to 117 per 100,000 adults for non-Aboriginal persons[2] . A one-day snapshot of the justice system carried out in 2004 established that the incarceration rate of Aboriginal youth was 64.5 per 10,000 population while the incarceration rate for non-Aboriginal youth was 8.2 per 10,000 population.[3]

A history of inequitable treatment of Aboriginal people by the justice system

A recent study for the Department of Justice noted that Aboriginal peoples experience systemic discrimination every time they come into contact with the justice system. Systemic discrimination is the norm and affects offenders and victims indiscriminately.[4] In the Gladue decision, the Supreme Court noted, “Not surprisingly, the excessive imprisonment of Aboriginal people is only the tip of the iceberg insofar as the estrangement of the Aboriginal peoples from the Canadian criminal justice system is concerned. As this Court recently noted (…), there is widespread bias against Aboriginal people within Canada, and there is evidence that this widespread racism has translated into systemic discrimination in the criminal justice system.”[5]

The high incidence of socio-economic and cultural issues that can constrain the ability of Aboriginal persons to gain access to justice

such as language barriers, low education levels, substance abuse issues, health issues including mental health issues, and high rates of poverty. For example, characteristics of those in custody typically include: low educational attainment, being unemployed, having low income, being a member of a lone-parent family, living in crowded conditions, and having high residential mobility, factors which are more common among the Aboriginal population.[6]

More limited access to legal and other services, particularly in rural and northern communities

A recent paper, “Aboriginal Courtwork Program Literature Review” noted that:

  • (1) geographic isolation often prevents a full range of services, including Legal Aid lawyers and paralegals, from residing in the communities;
  • (2) Aboriginal individuals are unlikely to be able to afford the alternative of legal representation from the private bar (even if it were available); and
  • (3) people living in Aboriginal communities, especially isolated ones, are less likely to be aware of their legal rights and potentially available services than people living in the cities.[7]
Increasing demand for services

Delivery partners and courtworkers reported increasing demand for services which is resulting in heavier workloads. A secondary indicator of the continuing demand is that, while the number of admissions to sentenced custody decreased for Aboriginal and non-Aboriginal adults between 1994/95 and 2003/04, the rate of decline was much less substantial for Aboriginal people among sentenced custody admissions over the same time period.[8]

The Program is specifically designed to bridge the gap that has traditionally existed between Aboriginal people and the justice system. Enabling Aboriginal accused to receive fair, equitable and culturally sensitive treatment before the courts requires that they understand the justice system including their rights, obligations, charges and sentencing, have access to available resources and programs, and are able to communicate with justice officials who are aware of cultural issues, traditions, circumstances and relevant court decisions.

3.1.2. Consistency with the Objectives and Priorities of the Federal Government

The ACW Program continues to be consistent with the objectives and priorities of the Federal Government.

As highlighted in the Department of Justice’s Report on Plans and Priorities 2006-07, when Aboriginal people come into contact with the justice system as victims or accused, their needs – related to culture, economic positions and social circumstances – must be taken into account to make the system fairer, relevant and more effective for them. The ACW Program directly contributes to the departmental priority of increasing access to justice and to broader government priorities outlined in the Throne Speech, including the commitment to improve the lives of Canada’s Aboriginal people, to tackle crime and strengthen the security of Canadians, and to pursue a Safer Communities strategy.

3.2. Services provided by courtworkers

3.2.1. Services provided to Aboriginal accused, justice officials and the community

The primary focus of Aboriginal courtworkers is the provision of services to assist Aboriginal accused and justice officials.

However, as outlined below, courtworkers also provide services to the broader community.

Table 3: Summary of Services Provided by Courtworkers
Groups Served Key Services Include
Aboriginal Accused
  • Identifying clients (primarily through a review of the court docket) and making initial contact;
  • Explaining the reasons for their arrest and their legal rights, obligations, roles and responsibilities regarding the charges against them as well as the possible outcomes and consequences;
  • Providing referrals or assistance in accessing legal representation including, where needed, assistance in filling out Legal Aid forms;
  • Providing one-on-one emotional support and comfort where necessary (a friendly face) including non-therapeutic counseling and assistance in contacting family members and others;
  • Explaining the court process, proceedings, legal jargon, and bail process as well as the meaning of specific measures such as bail, detention, conditional release or probation (what it means and what is expected of them);
  • Assisting in coordinating and preparing applications for bail;
  • Informing about the options available to them with respect to alternative/restorative justice options and other programs as well as facilitating referrals to appropriate alternative measures in the Aboriginal community, as well as medical, social, education, employment and other resources that may assist in addressing the underlying problems which contributed to the charges; and
  • Attending court with or on behalf of a client and taking steps to ensure that he will appear (e.g., providing reminders, arranging for transportation or bringing them to court).
Justice Officials
  • Facilitating the court process by assisting the accused to obtain legal representation, helping the defense counsel and accused prepare, contacting clients which makes it more likely that the accused and witnesses will appear, providing in-court support to clients and court officials, and appearing with or on behalf of clients who cannot come to court that day;
  • Facilitating dialogue between the Aboriginal accused and justice officials through participating in meetings, advocating on their behalf, and providing basic interpretation services;
  • Providing background information on the circumstances of the accused which are pertinent to the case including, when requested, helping to prepare pre-sentence reports to ensure that the background of the Aboriginal accused is properly presented;
  • Providing information on community resources available and sentencing options after researching available programs and determining client eligibility;
  • Where necessary, obtaining the services of Aboriginal language interpreters and interpreters of Aboriginal culture when it has a bearing on the case; and
  • Making presentations, developing and disseminating cultural materials, participating in workshops and events and otherwise communicating to raise awareness of court officials of the complex issues relating to many Aboriginal accused.
Community
  • Interacting with community-based justice initiatives and other programs by providing referrals, networking and sharing resources;
  • Encouraging the development of alternative justice models, programs and resources including community development, justice, education, social and health initiatives;
  • Participating in justice inter-agency and community-based committees;
  • Contributing to research on systemic issues impacting Aboriginal accused;
  • Participating in national, provincial, and community dialogues on Aboriginal policies and services; and
  • Promoting awareness of the Program and the services of courtworkers through presentations, brochures and promotional material, meetings, forums, workshops and other media.

3.2.2. Differences in services delivered across regions

In our field visits, numerous differences were noted in how the ACW Program is delivered across jurisdictions and even within jurisdictions.

One of the strengths of the ACW Program is its ability to be tailored to meet regional priorities, the needs of the communities in which it operates, and the capabilities of the individual courtworkers. Examples of some of the differences that were noted across the jurisdictions and communities that were visited include:

3.2.3. Factors contributing to regional differences

Key factors that contribute to differences in the nature of the services provided include regional differences such as geography, the types of courts served, and the availability of local programs.

Other factors that contribute to differences include the availability of resources, needs of the clients, and skills and capabilities of the courtworkers. More specifically, some of the key factors include:

3.3. Achievement of Program objectives

3.3.1. Perceived objectives of the Program

According to stakeholders, the primary objectives of the ACW Program are to assist Aboriginal people to understand the justice process and obtain fair and equitable treatment, to improve the justice system’s awareness and appreciation of Aboriginal culture, customs, language, socio-economic conditions and spirituality, and to help link Aboriginal people (particularly Aboriginal accused) with local resources and services. In addition to these objectives, justice officials perceived the objectives of the Program and, more specifically that of the courtworkers, as being to appear for clients in court when necessary, to serve as an advocate for the Aboriginal accused, to provide essential information about the circumstances of the accused, and to facilitate and speed up the court process.

3.3.2. Success in achieving objectives

The ACW Program is broadly viewed as being successful in achieving the perceived objectives

When asked to rate how successful the ACW Program has been in achieving the perceived objectives on a scale of 1 to 5, where 1 is not at all successful and 5 is very successful, the average rating ranged from 3.9 among justice officials and other stakeholders to 4.5 among Aboriginal courtworkers.

How successful has the Program been in achieving these objectives?

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Where 1 is not at all and 5 is very successful

The ACW Program is very successful in:

The Program is considered less successful with respect to:

3.4. Impact on Aboriginal accused

3.4.1. Intended outcomes with respect to Aboriginal accused

A primary function of the ACWs is to provide support and information to Aboriginal accused. It is intended that this support will increase awareness of rights, obligations and resources available to the accused and, in association with information provided to the justice system, will increase communication within court proceedings between the accused and court personnel. In turn, this increased awareness and communication will enable Aboriginal accused to make better informed decisions regarding their case and about pursuing alternatives.

3.4.2. Support and information provided to Aboriginal accused

The ACW Program has made significant progress in providing support and information to Aboriginal accused which has enabled Aboriginal accused to make better informed decisions regarding their case and about pursuing alternatives to sentencing.

More specifically, the Program:

Serves a large client base

According to the latest available data, the Program served nearly 70,000 clients with charges around one incident in 2005-06. Of the clients served, 71% were male and 29% were female. The most common charges were offenses related to the administration of justice (e.g., breaches, failure to appear), other criminal code offences (e.g., impaired driving), and major or common assault.

Provides much needed comfort and support

to the accused at various stages during the process.

Satisfies the information needs of the Aboriginal accused

According to the results of the recent survey of Aboriginal accused, 90% of clients are satisfied (including 52% who are satisfied and 38% who are very satisfied) with the information that they received from the courtworkers while only 6% of the clients are dissatisfied (including 4% who are dissatisfied and 2% who are very dissatisfied). Similarly, 90% of the clients would recommend courtworker services to someone who is in a similar position compared to 6% of the clients who would not.

How satisfied were clients with the services provided by the courtworker?

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*Source: Client Survey, 2007 Department of Justice

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Increases awareness of their rights, obligations and resources which enables Aboriginal accused to make better informed decisions regarding their cases before the courts and about pursuing alternatives to sentencing. In particular, the courtworkers help the accused make better informed decisions regarding their cases by:

Courtworkers do not provide legal advice per se; however, they do provide detailed information about the choices before the client and facilitate access to legal representation. As indicated in the following chart, after talking to the courtworkers, Aboriginal clients reported a better understanding of the court processes, their charges, alternative justice programs in their community, the meaning of plea options, how to get a lawyer and/or apply for Legal Aid, and how to access resources available in the community.

Percent of clients who were knowledgable before and after speaking with a courtworker about:

Percent of clients who were knowledgable before and after speaking with a courtworker about: *Source: Client Survey, 2007 Department of Justice

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Examples of impacts on the accused observed during our field visits and confirmed by stakeholders included: more informed pleas (e.g., fewer clients pleading guilty), reductions in the failure of Aboriginal accused to appear, and reduced likelihood of breaches of the conditions for release and probation. Offences related to the administration of justice such as failure to appear and breaches are the single most common charge of clients served under the Program – reducing the number of breaches is directly reflected in a reduction in the number of cases coming before the court. Courtworkers may provide reminders, and even facilitate transportation to encourage them to appear. Courtworkers may also attend court for clients who cannot appear to explain why the accused is not present (this helps to avoid charges related to the failure to appear). In some cases, the courtworker may even appear in court on behalf of the client to enter his plea and obtain information surrounding the judge’s decision.

Another important outcome of the information provided by courtworkers is an increase in the likelihood that Aboriginal accused understand the nature of the charges against them. This is vital given the language barriers, high rates of illiteracy in some communities, and the confusion that commonly exists at the pre-court stage of the process. Clients may not fully comprehend a document/statement they sign and, according to various stakeholders, the courtworkers have reduced the number of clients who agree to crimes they did not commit.

The information provided by courtworkers also enables the accused to make better informed decisions about pursuing alternatives. Courtworkers often aid the accused in making better informed decisions regarding alternative measures by talking to justice officials (particularly Crown counsel) to determine client eligibility for alternative measures, explaining the options to the accused, and facilitating referrals to alternative measures as well as to other resources in the community. In particular, Aboriginal courtworkers play a major role with respect to facilitating the application of Gladue principles, which require sentencing judges to consider all available sanctions other than imprisonment and to pay particular attention to the circumstances of Aboriginal offenders. Gladue-related services vary by region. Currently, the only area where Gladue court exists is in Toronto. Alternative measures vary significantly from region to region but examples of diversion often include drug and alcohol treatment programs (both in-patient and out-patient), anger management courses, courses related to the nature of the offence and programs which utilize principles of Aboriginal culture to address issues such as addiction.

As indicated below, all stakeholder groups rated the ACW Program as having a major impact in enabling Aboriginal accused to make better informed decisions regarding their cases before the courts. The average ratings ranged from 4.0 among justice officials to 4.8 among other stakeholders on a scale of 1 to 5, where 1 is no impact at all, 3 is somewhat of an impact, and 5 is a major impact. The ratings were lower but still high in terms of enabling Aboriginal accused to make better informed decisions about pursuing alternative measures. Stakeholders who provided a lower rating attributed this more to the limited availability of alternative measures in the community than to the services provided by the Aboriginal courtworkers.

How much of an impact has the Program had in helping Aboriginal accused to make better informed decisions:

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3.5. Impact on the formal justice system

3.5.1. Intended outcomes with respect to Aboriginal accused

A core function of the ACW Program is to provide information to the formal justice system (court officials, duty counsel, Legal Aid lawyers, judges, etc.) in order to increase awareness and understanding of the Aboriginal community and issues relating to the Aboriginal accused, increase communication within court proceedings between accused and court personnel, and increase consideration of relevant court decisions and alternative measures.

3.5.2. Satisfaction with the information provided

The justice representatives are generally satisfied with the information provided by the Aboriginal courtworkers and believe that information to be important. The members of the justice system were asked to rate the importance of the information provided by Aboriginal courtworkers as well as their satisfaction with the information provided regarding circumstances of the accused, legal resources, social resources, alternative/restorative justice initiatives, cultural considerations, and other factors relevant to the case on a scale of 1 to 5 where 1 is not at all, 3 is somewhat and 5 is very important or very satisfied. The average ratings are presented below. Overall, the justice representatives who were interviewed found the information provided by the Aboriginal courtworkers to be very important, providing an average rating of 4.1 on a scale of 1 to 5, where 1 is not at all important and 5 is very important. The average rating varied from 4.4 to 3.7.

How important is the information provided ACWs and how satisfied are you with that information?

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Overall, the justice representatives who were interviewed are very satisfied with the information provided by the Aboriginal courtworkers, providing an average rating of 4.3 on a scale of 1 to 5, where 1 is not at all satisfied and 5 is very satisfied. The average rating varied from 4.4 among the 20 judges who were interviewed to 4.2 among the other justice representatives.

Courtworkers provide a wide variety of information to justice officials. One particularly important area is with regards to the circumstances of the accused. For example, they will inform justice officials if the accused is pursuing an education, is employed and the details of the employment (e.g., goes away for two months at a time, is a hunter), any treatment that the clients are undergoing or plan to undertake, and the client’s living arrangements (e.g., reside with a relative or is homeless). This information is significant when sentences are being given because the conditions of release order may have parameters such as not being able to carry/use firearms or having to see a probation officer weekly. If the client hunts for work or goes away for months at a time, those parameters would have a damaging impact on employment and would most likely result in breaches.

The intake process is an important source of information. During this process, courtworkers will often identify circumstances such as a history of residential schools or the recent loss of a loved one. The courtworker then conveys this pertinent information to the appropriate justice official and acts as an intermediary between the client and the justice system. Other important types of information provided by courtworkers include contact information for the client, the personal history of the accused, the current situation of the client, and the supports available in the community.

Ratings provided by justice officials regarding the provision of information related to alternative/restorative justice programs tended to be lower because of limited availability of such programs in some regions and the perception, at least, that justice officials are already aware of the available options. A frequent comment is that considerably more work needs to be done to increase access to alternative measures.

3.5.3. Perceptions of Aboriginal courtworkers held by justice officials

Justice officials viewed courtworkers favourably

When specifically questioned about their perceptions, most justice officials strongly agreed with the statements that Aboriginal courtworkers are respectful and courteous, help to move the process along, and provide valuable services to the court.

As indicated in the following chart, justice officials were less likely to strongly agree that Aboriginal courtworkers were available when needed, which largely relates to the number of courtworkers relative to the workload, their ability to provide services throughout the region given time, travel, and resource issues as well as staff turnover which can result in communities operating without a courtworker.

Do you strongly agree, somewhat agree,somewhat disagree or strongly disagree that:

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3.5.4. Impact on communication within court proceedings

Courtworkers play an important role in enhancing communication within the justice system by facilitating clients’ access to legal representation, assisting both the accused and counsel in preparing for court proceedings, and confirming that the accused understands the process, the charges and potential outcomes as well as, at times, providing translation services.

In the absence of a courtworker, it is not unusual for the accused to say they understand the charges and the court process even when they do not or to plead guilty without understanding the entirety of the charges and the implications of pleading guilty (e.g., a criminal record, unable to travel to the USA).

The simple presence of the courtworkers often improves communication by making clients feel more comfortable and at ease in the court. Through the site visits, several situations were observed where the intervention of the courtworker helped to calm the accused, diffuse anger, and clear up misunderstandings that were developing.

The Program also enhances communication between the accused and court personnel with respect to non-appearances. Often a courtworker will remind the client of court dates and, if the client cannot appear, the courtworker will appear on behalf of the client to avoid a bench warrant being issued, to obtain information regarding the case, and to explain why the accused is not present. In some courts, if a client is not eligible for Legal Aid, the courtworker may appear on behalf of the client, helping to ensure that the court proceedings run smoothly. Courtworkers in some regions may also play a role in facilitating appearances by witnesses by helping to track down witnesses prior to court or providing witnesses with reminders about court dates.

Courtworkers are occasionally asked to provide information on community resources available and sentencing options or to provide background information on the circumstances of the accused which are pertinent to the case (for example in Duncan, BC, a judge requested a courtworker to compile a list of all supports available in the community). Courtworkers are also active in facilitating communication outside of the court room between accused and justice officials such as defense counsel and Crown counsel through participating in meetings, advocating on their behalf, and providing basic interpretation services.

The results of the client survey confirm the important role that courtworkers play in the communication process. Sixty-five percent of the clients felt that courtworkers helped them to speak with lawyers while 48% felt courtworkers helped them to speak with a judge and 53% had courtworkers help in speaking with court personnel. Clients also reported that the Program helped them to understand the information they received from lawyers, judges and other court personnel.

Did courtworkers help clients speak with justice officials and explain the information they received?

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* Client Survey, 2007. Department of Justice Canada

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3.5.5. Impact on justice officials

The Program has had an impact in helping justice officials be more aware of cultural traditions, take relevant court decisions into account, and consider alternative measures

(e.g., diversion programs, Elder panels, sentencing circles, and Aboriginal youth justice committees). When asked to rate the significance of the impact, justice officials provided an average rating ranging from 2.6 with respect to considering alternative measures to 3.6 in terms of increasing awareness of cultural traditions. Other groups tended to rate the impact somewhat higher.

How much of an impact has the Program had in:

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More specifically, Aboriginal courtworkers have helped justice officials become more aware of cultural traditions and socio-economic issues facing Aboriginals through providing information to justice officials about clients and culturally relevant programs and resources within the community, making presentations, developing and disseminating materials on aspects of Aboriginal culture or information on what courtworkers do, and in some cases hosting Aboriginal healing circles, information forums and Elder panels. In addition, officials such as Crown counsel and judges cited informal communications (often during travel to or from circuit courts) as an important way through which they have become knowledgeable about communities and their issues. A courtworker and a lawyer or judge may travel together by car for hours to reach the court, and during this time the courtworker may provide valuable insight into Aboriginal culture and customs.

The unique position of courtworkers allows them to act as a bridge between the Aboriginal community and the formal justice system by introducing the system to elements of Aboriginal culture and in turn, introducing Aboriginals to the justice system and protocols. More specifically, by explaining elements of Aboriginal culture and customs to justice officials, the courtworkers provide insight into the complex issues that affect the Aboriginal accused both within society and within the justice system.

Some of those who noted less of an impact indicated that justice officials are already more aware of cultural traditions than they were 10 or 15 years ago and, as a result, the Program has had less of an impact in this area than in earlier years. In areas where the population is predominantly Aboriginal, justice officials are often already quite familiar with the culture and traditions. A few others who provided lower ratings indicated that courtworkers are not themselves necessarily familiar with the cultural traditions of the region and that some justice officials are not very receptive to learning about customs, traditions and issues. For example, in one location, the courtworkers hosted an information session and presentation to justice officials in which they hoped to give them information about what they do. However, only two justice officials attended the session.

Courtworkers play an integral role in ensuring that justice officials consider relevant court decisions and alternative measures. In particular, the courtworkers often facilitate the implementation of the Gladue principles by better enabling judges to consider sanctions other than imprisonment (e.g., by providing information and recommendations regarding programs and alternatives) and to better understand the circumstances of Aboriginal offenders (e.g., by helping prepare pre-sentence reports to ensure that the background of the accused Aboriginal person is properly presented, explaining the mitigating factors which may hve resulted in the offence). Those who provided lower ratings generally noted that either the justice officials already consider relevant court decisions or that further progress needs to be made in encouraging judges to consider sanctions other than imprisonment. A major constraint to the consideration of alternative measures is the lack of programs in some regions such as Goose Bay; remote communities face many barriers in accessing services such as alternative measures: if the programs are not available locally, traveling to programs outside the community may be impossible due to geography and the high cost of travel.