Informal Conflict Management System Evaluation

Figure 12: Success of ICMS Program

(Where 1 is Not at All, 3 is Somewhat, and 5 Very Successful)

  1. Creating awareness of the services amongst employees? 2.8
  2. Developing relationships with key partners in the Department such as your unit? 2.9
  3. Increasing access of departmental employees to conflict management services? 3.3
  4. Increasing the knowledge of employees with respect to alternative ways to manage conflict? 2.9
  5. Achieving the program objectives? 3.0