Table of contents

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• What is the Access to Justice Index for Administrative Bodies?
• How is the Index organised?
• Part 1 – Current Performance
  • Category 1 – Access to the Administrative Body
    • Category 1a: General
    • Category 1b: Access through Technology
    • Category 1c: Physical access
  • Category 2 – Processes
    • Category 2a: Procedural Justice
    • Category 2b: Representation
    • Category 2c: Ethics and inclusion
    • Category 2d: Public information and outreach
  • Category 3 – Costs
    • Category 3a: Service Charges
    • Category 3b: Intangible Costs
  • Category 4 – Outcomes
    • Category 4b: Functionality and Transparency of Outcomes
• Part 2 – Institutional Capacity
  • Category 1 – User-centred design
  • Category 2 – Data-driven improvement and monitoring results
  • Category 3 – Engagement in the justice service continuum and future thinking
• Resources
  • Council of Canadian Administrative Tribunals
  • Access to justice websites
  • Studies on access to justice
  • Plain and inclusive language

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