Service providers and funders

Since there is not a “one size fits all” model for navigator programs, credentials and training required for individuals providing navigator services differ based on the program. The service providers of many of the programs examined in this scan have some type of informal legal training (i.e., previous employment experience in a legal field, legal-writing workshops) and could receive specialized training necessary for the program. For example, “Family Guides”, who provide navigation services through the Manitoba Family Resolution Service, receive training in assessment, triage, and referrals, and have specialized expertise in family law, mediation, domestic violence and court processes (Family Resolution Service). What remains consistent for the service providers of navigator programs is that they are individuals with some form of legal training or experience who can provide legal information. While some navigator programs offer consultations or free meetings with lawyers, navigator programs are delivered primarily by non-lawyers and do not offer legal advice.

The navigator programs examined in this scan receive funding from a variety of sources. The Department of Justice Canada, provincial and territorial governments, and provincial and territorial law foundations fund many of these programs. Some of these are registered charities and as such receive funding from private foundations and donors.