Department of Justice Canada Client Feedback Survey
Survey Results – Cycle III (2016-2019)
Table of Contents
- Executive Summary
- Section 1 – Overview of the Survey Initiative
- Section 2 – Performance against Service Standards
- 2.1 Survey Response
- 2.2 Understanding Performance Results
- 2.3 Overall Quality of Legal Services
- 2.4(i) Accessibility/Responsiveness Service Dimension
- 2.4(ii) Legal Risk Management Service Dimension
- 2.4(iii) Timeliness Service Dimension
- 2.4(iv) Usefulness Service Dimension
- 2.5 Importance of Service Standards
- 2.6 Knowledge of the Service Standards for Legal Services
- 2.7 Comments on Legal Services Provided
- Conclusion
- Annexes
- Annex A – Methodology
- Annex B – Client Feedback: Composite Ratings by Cycle
- Annex C – Composite Ratings by Service Dimension and Type
- Annex D – Client Feedback: Legal Advisory Services
- Annex E – Client Feedback: Litigation Services
- Annex F – Client Feedback: Legislative Drafting Services
- Annex G – Client Feedback: Regulatory Drafting Services
- Annex H – 2019 Results by Importance of Service Standards
- Annex I – Response Rates By Department/Agency
- Annex J – Cycle Iii Profile of Service Users
- Annex K – Distribution of Service Users by Service Provider
- Annex L – Service Standards for the Provision of Legal Services in Government
- Date modified: