Table of Contents

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• Executive summary
• 1 Introduction
  • 1.1 Purpose of the Evaluation
  • 1.2 Evaluation Objectives and Scope
• 2 Overview of the centres of expertise
  • 2.1 Background of the Centres
  • 2.2 Mandate and Areas of Expertise
  • 2.3 Nature of Work
    • 2.3.1 Types of Work
    • 2.3.2 Service Delivery Models
  • 2.4 Structure of the Centres
    • 2.4.1 Financial Resources
• 3 Evaluation methodology
  • 3.1 Document Review
  • 3.2 Administrative Data Review
  • 3.3 Process Mapping
  • 3.4 Key Informant Interviews
  • 3.5 Focus Groups
  • 3.6 Limitations, Challenges and Mitigation Strategies
• 4 Findings
  • 4.1 Relevance
    • 4.1.1 Continued Need of the Centres
    • 4.1.2 Ongoing Demand for Services
  • 4.2 Efficiency, Design, and Service Delivery
    • 4.2.1 Clarity of Mandate
    • 4.2.2 Service Delivery Models
    • 4.2.3 Structure
  • 4.3 Effectiveness
    • 4.3.1 Timeliness, Consistency, and Quality
    • 4.3.2 Collaboration and Strategic Partnerships
• 5 Conclusions and recommendations
• Appendix A: One page summary reports & process maps
• Appendix B: Key informant and focus group interview

List of tables

• Table 1: Centres included in the evaluation
• Table 2: Eight Centres, by portfolio and sector
• Table 3: Mandate of the Centres
• Table 4: Distribution of key informants interviewed per Centre
• Table 5: Summary of limitations, challenges, and mitigation strategies
• Table 6: Five client-centric principles
• Table 7: Distribution of key informants interviewed
• Table 8: Distribution of focus group participants

List of figures

• Figure 1: Distribution of recorded hours, per type of service, FY 2015-2016 to FY 2019-2020
• Figure 2: Number of legal counsel and paralegals in the Centres, FY 2019-2020
• Figure 3: Total Centre expenditures, FY 2015-2016 to FY 2019-2020
• Figure 4: Number of logged hours, per Centre, FY 2015-2016 to FY 2019-2020
• Figure 5: HRLS percentage of hours logged by file type, FY 2015-2016 to FY 2019-2020
• Figure 6: CIPL percentage of hours logged by file type, FY 2015-2016 to FY 2019-2020
• Figure 7: ALC percentage of hours logged by file type, FY 2015- 2016 to FY 2019-2020
• Figure 8: CLEL difference between revenues and expenditures, FY 2017-2018 to FY 2019-2020
• Figure 9: Stakeholders descriptions of the positive impact of collaborating and establishing strategic partnerships with the Centres

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